ALDI shoppers have been floored after discovering moldy food items – now the discount retailer will be sending money back to the affected customers.
At least one Aldi shopper was in for quite a surprise when they opened their package of Mama Cozzi’s turkey pepperoni this past week.
A Twitter user named @TacoBellZaddy tweeted to the chain with a picture of their moldy pepperoni.
Aldi quickly responded yesterday:
“We're so sorry to see this! We'll pass this on to our buying and quality teams for review, and please return when you can for a full refund and a replacement under our Twice as Nice Guarantee. Thank you!”
Aldi confirmed all shoppers who experience low-quality or unsafe foods should return the products to stores for a full refund.
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In recent days, Aldi has fielded complaints from shoppers concerning various types of food quality issues, from pine berries with maggots in them to soured cheese and moldy yogurts.
Another Twitter user complained to the chain: "I bought pasta about a week and a half ago, and when I went to cook it a few days later, it was already moldy (it was stored in the fridge)."
Aldi was apologetic and responded in kind:
"So sorry to hear this! Please return when you can with any remaining product and packaging, and they store staff will be able to assist in providing a refund and replacement under our Twice as Nice Guarantee."
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Aldi always refers customers to return the items under its “Twice as Nice” policy.
THE FULL POLICY
As Aldi outlined on Twitter, the store offers the policy on almost all purchases.
This means you are eligible for a full replacement and/or refund if you are not satisfied with a product.
The only items not covered by the guarantee are Aldi Find products, alcohol and national brands, or non-quality related issues.
Some Aldi exclusive brands and national products are covered by a manufacturer’s limited warranty, however.
So you can likely still get a refund even if it doesn’t fit under Aldi’s specific categories.
For computers or electronics returned, Aldi requires shoppers to return the items within 90 days of the original purchase date.
SAVINGS AT ALDI
Even though Aldi inarguably experiences product quality issues from time to time, it is still one of the best retailers around to find affordable groceries.
To get the best bang for your buck, you should time your shopping trip strategically at Aldi.
Wednesday is the best day to shop as Aldi Finds go live on this day.
Aldi Finds are limited-time specialty products at great prices, ranging from foods to home goods to garden items.
A lot of the Aldi Finds products do not get restocked, so buying them on the day they are first put out will give you the best deal.
It’'s also a good idea to go in with a plan or a list in order to stay on track and avoid impulse buys.
You can also save more money by using cashback apps that offer rewards, as they can help with toys as well as groceries.
Ibotta is one of the most popular ones to use, with the company claiming its users save an average of $150 per year.
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One savvy shopper revealed how she got a week’s supply of groceries for two at just $47.56.
Shoppers have also found many high quality beauty dupes for brands like Tom Ford and Paco Rabane.
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